Job Detail Page

Box office and ticketing duties

 Receive and process ticket orders and answer customer questions by box office phone line and inperson customer visits

 Manage box office phone line, including checking messages, recording voicemail on box office line for each production, and answering calls during Box Office hours

 Manage the creation, purchase, disbursement and use of season packages, group sales, and ticket vouchers

 Coordinate with Front of House Manager for each production

 Ensure that all ticket holders have the proper communications and receipts

 Manage CRM ticketing and patron database (Agile)

 Set up all productions & events in the ticketing system, update and manage throughout the year

 Use database for reporting and analytics, and assist fellow departments with reporting and analytics

Guest Services

 Greet and process ticket orders and/or will call for audience  

 Assist House Management in creating a positive guest experience

 Provide house count to production team and house management

 Reconcile nightly box office revenue to combine with nightly cash logs

 Provide receipts to house management so they may process nightly cash logs 

SKILLS:

 Effective writing and communication skills

 Familiarity with processing money securely and accurately in a direct customer service transaction environment

 Detail-oriented professional who can plan and implement complex tasks while managing every-day business tasks such as reporting, filing, organizing, etc.

 Capable of regularly meeting deadlines in a fast-paced, multi-project environment

 Highly motivated to work alone or in collaboration with others

 Able to delegate to and collaborate with other staff members and volunteers as needed to ensure successful completion of projects

EXPERIENCE:

 Previous theatre, arts organization, or performance venue box office is desired

 Previous customer service, administrative, food service or retail experience considered

 High school diploma or GED required.  Associate’s Degree or other higher education desired but not required.