Job Detail Page

Roles And Responsibilities

1. Make Outbound Calls To Customers And Inform About The Over Due Amount.

2.Suggest Methods Of Payment And Get An Assurance Of Payment From Customers.

3.Follow Up With Customers On The Promised Date Of Payment

4.Maintain Customer Payment Received Details

5.Writing Messages To Customers When Payment Is Not Received

6.Follow Communication Procedure, Guidelines And Policies

7.Familiarise With CRM Systems And Practices

8.Should Be Able To Multitask

9.Manage Time Effectively

10.Take Ownership

11.Adhere To Timelines In Resolving Customer Queries

12.Ensure That Monthly Targets Are Met

13.Identify And Escalate Customer Requests To Managers When There’s A Complex Issue.

14.Ensure Daily Calling Targets Are Met

Skill Required : 1.Any Graduate Fresher Or Experienced Upto 2 Yrs 2.Basic Knowledge Of Excel ( Good To Have ) 3.Basic Knowledge Of Computer Operation 4.Willingness To Learn And Excel In The Job 5.Comfortable To Work With Numbers 6.Fluency To Speak In English And Hindi 7.Strong Phone Contact Handling Skills And Active Listening 8.Excellent Communication Skills 9.Good Listening Skills, Patience And Being Empathetic With The Customer.