Job Detail Page

Customer Care Executive:-

Responsibilities:-

• Answer calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints.
• Good communication skills in communicating to the customer’s enquiries in video call/call or Text message.
• Should be aware of the recent trends in terms of jewellery and fashion.
• Keep records of customer interactions and transactions, details of inquiries, and comments, as well as actions taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Getting Google review and customer feedback after each purchase.
• Excellent communication and listening skills with good command of the English language.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Managing Incoming Calls and Customer Service Inquiries.
• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests Responding To The Customer Requests Over Call/Chat Email.

Requirements:-

• Strong communications skills.
• Ability to listen and problem-solve.
• Strong interpersonal skills.
• Ability to perform under pressure.
• Handling US Customer over The Call Or Chat Customer Care.
• Excellent Communications Required.